HANDS AI: Transforming Casework with Smart Automation
We designed HANDS AI to streamline critical workflows for WIC caseworkers across 6 U.S. States. By integrating intelligent features like EMMA—an in-app AI assistant—we helped automate repetitive tasks, uncover hidden insights, and empower teams to make faster, more informed decisions.
Insight: AI for Smarter School Decisions
A district-wide platform built for the NYC Department of Education to help educators detect patterns, flag risks, and take action—powered by AI. Insight transforms complex student data into clear, actionable guidance across attendance, course equity, and school climate.
My Project Inbox : Simplifying Project Coordination
My Project Inbox is a centralized project management tool built to streamline collaboration across engineering and networking teams. It enhances visibility, improves task delegation, and reduces coordination friction—making it easier to manage complex projects from start to finish.
Reimagining Network Search for Faster Field Operations
To improve how Verizon field technicians locate customer service details, we redesigned the NFID Search experience—an essential internal tool used to identify network facilities. By simplifying search flows, enhancing data clarity, and aligning the interface with technician workflows, we reduced friction and helped teams troubleshoot faster on the field.
Structuring Network Data for Greater Clarity and Speed
The NF Tree is a core diagnostic tool used by Verizon engineers to navigate complex network hierarchies. We led a complete redesign of this experience to reduce visual overload, improve performance, and make it easier to trace service issues. By simplifying layers of information and streamlining interactions, we empowered engineers to resolve problems with greater speed and accuracy.